FAQ

Which countries do you ship to?

Yes, we offer worldwide shipping. For any further clarification you can email us on ken@gandhifabrics.com before placing your order.

How much does shipping cost?

Shipping fees are based on the weight, size, and destination of items and are calculated and displayed during checkout. Our secure international shipments are processed by international courier companies like DHL, FedEx and others. All local shipments are handled by Thailand Post EMS, Kerry Logistics and Flash.

All prices include Thailand VAT, but any deliveries of goods outside Thailand may also be subject to import duties and taxes, including customs processing fee and other charges according to the destination country.

As we are unable to advise the exact amount of import duties and taxes, we recommend contacting your local customs office or tax authority before placing an order.

Will my package be delivered to my house or the post office for me to pick it up?

Your shipped fabrics will arrive at your house. There may be exceptions that door-to-door delivery service is not provided in particular cities / areas / countries, though this is rare.

When can I expect delivery of my order?

All orders are prepared and delivered Monday to Friday between 8 a.m. to 2 p.m. local time. The absence of mandatory contact details may lead to delay in delivery.

Outside of Thailand: expect 5-10 business days, depending on shipping destination.

Thailand (Bangkok): expect 2-3 business days
Thailand (other cities): expect 3-5 business days.

Our shipping time should be used as a guide only and is based on time from dispatch.
Delivery might take a little longer than stated above during high season.

How Do I Track My Order?

Please refer to the ‘My Orders’ section of your ‘My Account’ page for all the details related to your order. Alternatively, you can email us at ken@gandhifabrics.com

Where Will My Order Be Shipped From?

Your order will be processed and shipped from our stores in Bangkok, Thailand.

Can I Return or Exchange My Order?

Due to the nature of our fabric business, once any fabric is cut from the roll, it cannot be returned or exchanged. In case of any fabric defect or wrong order delivery notification is required within 48 hours of receipt. Any communication received after 48 hours of receipt shall not qualify for any return or exchanges. Also refer to our Terms and Conditions page.

Domestic shipping

International shipping

How Do I Track My Order?

Please refer to the ‘My Orders’ section of your Account for all the details related to your order. Alternatively, you can email us at support@gandhifabrics.com .

Who Will deliver My Order?

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Where Will My Order Be Shipped From?

How Long Will It Take To Get My Order?

Which Countries Do You Ship To?

Do I have to Pay Customs And Import Charges?

Can I Return My Order?

Can I Exchange My Order?

What are the accepted methods of payment for domestic orders?

What are the accepted modes of payment for international orders?